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PCS

PCS Technical Support

Frequently Asked Questions | View All

How do I access the PCS Help documents?

Information in this document explains how to access Help Files in both the v7.x and Axis 1.x versions of our Pipeline Compliance System (PCS) software. The information is intended for both users and system administrators....

What is the current PCS release version on the FoxPro (v7) platform?

As of January 2016, the current release on the PCS v7.x platform (FoxPro) is 7.7. Release Notes: v7.6.1 Release Notes To discuss upgrading your company...

I just upgraded to Allegro 5.2.4 and my file will not import into PCS as expected. How do I import my data?

This document will help you install and use the tool developed to fix the error 11 received when importing .dat files. The conflict is due to the enhanced file indexing with Allegro MX v5.2.4....


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PCS v7 - Filtering data in the data grid view

The Data Grid can display a large amount of information. Filtering data allows you to work with only those records you are interested seeing in the grid. This allows you both an ad hoc and repeatable way to limit the amount of data you are viewing....

PCS v7 - How to Add a Survey Folder

This topic describes how to add a new survey folder to Pipeline Compliance System (PCS). The beginning of the year is a good time to add new annual, three-year or 120 month survey folder in PCS....

PCS v7 - How to Link or Attach a document

This topic describes how to attached a “Facility Linked Document” in PCS v7.x. In v7.x the documents are linked only from a centralized location and with PCS Axis version you have a choice to embed or link the documents...


User Guides | View All

Download the user guide for your version of the PCS software.

PCS Axis 1.10 Guide | PCS Axis 1.9 Guide PCS Axis 1.8 Guide |

PCS Axis 1.7 Guide | PCS Axis 1.6 Guide

Support Options

800-229-3404, select 1, then press 2

Email PCS Support Team

Online PCS Axis Help

Watch Your Ideas Shape New Products

Do you know how we can improve AI products? Add your thoughts to our idea portal and you'll get automatic updates on how we're integrating your suggestion.

PCS Services

PCS System Integration Services

PCS Admin Services

PCS Implementation Services

Data Collection and Loading

Upgrades: Current PCS, Allegro and RIPL Versions


PCS Training

PCS training is available as web-based session or an in-person event at your location or our training facility in Austin, TX. Read more about PCS training here or contact us for more information.

Allegro

Allegro Technical Support

Frequently Asked Questions | View All

How do I know which Allegro software version is installed?

The software version is listed in the "About" window of each AI software. For example, start CeCi and then tap View > About CeCi. The first line of information identifies the software version as shown...

What to do if the Allegro will not power up?

If the Allegro will not power up, try the following solutions: Check the battery and charger. Verify the battery has enough charge to power up the Allegro. Also verify the...

My battery is drained. What can I do?

You will need to reset the Allegro. To reset the Allegro, press the power button for 8 seconds to display the Power window and select Reset. This applies...


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Allegro: How to observe interruption waveforms?

Before starting an interrupted survey, AI's technical service engineers recommend looking at the waveform on the AI DVM in order to verify that all the settings are...

How to capture an Allegro screen shot in the wild?

This will help you to save a picture of what you are currently viewing on your Allegro screen. Option 1 (Allegro MX and CX): When viewing the graph on the Allegro, click the...

Allegro: Sort the site list by proximity

Sorting the Site List by GPS Proximity increases efficiency for users surveying parallel pipelines or non-linear sites. Examples include pump/compressor station yards, gathering lines and distribution systems. By using this organizational tool, a user can...


User Guides

Download the user guide for your version of the Allegro Field Data PC.

Allegro QX | Allegro MX | Allegro CX 

Support Options

800-229-3404, select 1, then press 3

Email Allegro Support Team

Watch Your Ideas Shape New Products

Do you know how we can improve AI products? Add your thoughts to our idea portal and you'll get automatic updates on how we're integrating your suggestion.

Allegro Services

Calibration Services

Allegro E-Learning


Allegro Training

Allegro training is available as web-based session or an in-person event at your location or our training facility in Austin, TX. Read more about Allegro training here or contact us for more information.

Bullhorn

Bullhorn Technical Support

Frequently Asked Questions | View All

What is the Bullhorn Voice hotline phone number?

The toll-free Bullhorn Voice hotline phone number is (866) 287-6739.

How do I best orient the satellite dish?

Bullhorn geo-synchronous satellite units (RM401X and all units that end in -SAT) have a satellite auto-switch selection feature that will automatically select the satellite with the best signal.  These  satellites... 

Interpreting Signal Strength Values

How do I interpret numeric RSSI (receive signal strength indicator) values displayed in the UCT Communication Settings field?


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How to change the Power Fail alarm setting

This article describes the steps necessary to change the default Power Loss default settings for up to as long as 24 hours.

Why is my battery low or not charging?

My RM4010 or RM4011 is getting a low battery or is not charging.  This article will help you to identify the cause of the issue and how to correct it.

End User License Agreement

Included is the American Innvoations End User License Agreement for our software, to include the Universal Configuration Toolkit and BATTools.


User Guides | View All

Download the user guide for your version of the Bullhorn software.

RM4010/11/13 User Guide | RM4010 Quick Reference Guide | RM4150/51 User Guide

RM4150 and RM4151 Quick Reference Guide

Support Options

800-229-3404, select 1, then press 1

Email Bullhorn Support Team

Download Software and Support Files

Download Bullhorn Tools on itunes 

Watch Your Ideas Shape New Products

Do you know how we can improve AI products? Add your thoughts to our idea portal and you'll get automatic updates on how we're integrating your suggestion.

Bullhorn Services

Installation Services

Calibration Services


Bullhorn Training

Bullhorn training is available as web-based session or an in-person event at your location or our training facility in Austin, TX. Read more about Bullhorn training here or contact us for more information.

MicroMax

MicroMax Technical Support

Frequently Asked Questions | View All

What is the input voltage range required to operate my MicroMax GPS300?

GPS300 requires 10-60V DC or 8–42V AC to operate. AI recommends that input power be drawn from the rectifier’s taps when available. Due to inductive transients during interruption...

What happens if my MicroMax GPS300 loses power while interrupting?

The GPS300 features auto-resume after power loss. Interruption automatically continues with the same program once power is restored.

Will my MicroMax GPS300 synchronize with other GPS enabled interrupters?

The GPS300 is fully compatible with Bullhorn wireless remote monitors with interruption. It also compliments the Allegro Field Data Computer to collect, verify, and organize interruption information.

Can I save program settings on my MicroMax GPS300?

Yes. The GPS300 can store up to 9 interruption programs, making it easy to adjust between different survey needs/applications on the fly.

Do I need to power my MicroMax GPS300 from a rectifier in order to access/program it with the BATtools software?

No. The GPS300 will power on when connected to a PC via the mini-USB port. While it will not allow for interruption, a USB connection provides enough power to access settings and program the unit.


User Guides | View All

Download the User Guide or Quick Install Guide for your MicroMax model or related product.

GPS300 and GPS350 User GuideGPS300 Quick Reference Guide | GPS350 Quick Reference Guide 

Support Options

800-229-3404, select 1, then press 1

Email MicroMax Support Team

Download Software and Support Files

Watch Your Ideas Shape New Products

Do you know how we can improve AI products? Add your thoughts to our idea portal and you'll get automatic updates on how we're integrating your suggestion.

MicroMax Services

Installation Services

Calibration Services


MicroMax Training

MicroMax training is available as web-based session or an in-person event at your location or our training facility in Austin, TX. Read more about MicroMax training here or contact us for more information.

RIPL

RIPL Technical Support

Frequently Asked Questions | View All

Support for RIPL 7.0.1 Ends

Support for RIPL 7.0.1, released in 2009, has ended. The latest release of our software RIPL 7.8.0.  Customers on RIPL 7.0.1 or earlier...

Support for MS SQL Server 2005 Ends

Many of our customers are still using Microsoft’s SQL Server 2005 as the database engine for their RIPL instance. This is a reminder that support for MS SQL Server 2005 is no longer provided. All ...


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How to Setup User Privileges in the Admin Utility

The Admin Utility feature is an easy way to create and modify the capabilities of RIPL users using a simple interface. By simply selecting checkboxes related to user permissions, the user can...

How to Create a Risk Heat Chart

Using a heat chart is an easy way to find the components with the highest risk. This KB article describes how to create a risk heat chart within RIPL.

 

Support Options

303-948-0119, ext 8201

Email RIPL Support Team

Watch Your Ideas Shape New Products

Do you know how we can improve AI products? Add your thoughts to our idea portal and you'll get automatic updates on how we're integrating your suggestion.

RIPL Services

Integrity Management Services

Risk Assessment

High Consequence Analysis Services

Valve Placement Studies


RIPL Training

  • AI provides RIPL training at your facilities or at our Denver office. The RIPL training curriculum explains the fundamentals of RIPL as well advanced features and capabilities of the software. The course offers hands-on exercises the build expertise so you can get the most out of your investment in RIPL. We also periodically offer open enrollment training for any of our customers or partners to attend. Read more about RIPL training here or contact us for more information.